2/13/2005

Don’t Drink the WhenU Kool-Aid

It looks like associating with WhenU can have some strange effects on people in anti-spyware companies… Today I received a report from Eric L. Howes that during some routine testing, he installed Bear Share, the file sharing app, which bundles WhenU’s Save!. Just for fun, he decided to run Lavasoft’s Ad-Aware following the install. Eric stated he was dumbfounded by the scan results.

scan results after installing Bear Share and Save!

That’s right – Ad-Aware did NOT detect WhenU! Eric realized he had an older reffile of 12-29-04 for Ad-Aware, so he scanned again using those definitions. And – yes, Ad-aware did indeed detect WhenU. Conclusion – evidently Lavasoft removed WhenU’s Save! from their definitions sometime between 12-29-04 and the current reffile of 02-05-05. Interestingly enough, however, Lavasoft did not “happen” to include that tidbit in their reffile update notifications. One has to wonder now about Lavasoft’s commitment and concern for their users. Outrageous? Absolutely! Eric’s comments in an email to me, quoted with his permission:

 

That’s poor treatment of Lavasoft’s customers—a breach of trust, really. If Lavasoft wants to de-list WhenU, then let them announce it and defend their decision in a straightforward manner. Slipping it in without notifying users is just plain wrong. Is this the kind of behavior we should expect from Lavasoft from here on out? I certainly hope not.

This was so curious to me that I decided to see if I could duplicate his tests. I downloaded and installed Bear Share and WhenU Save! myself. When I scanned using Ad-Aware with the definitions of Jan. 11, 2005, it flagged a number of WhenU registry entries and files. I updated it to the latest definitions and, sure enough, – no WhenU entries.

Following the Ad-Aware fiasco, Eric moved on to Pest Patrol. You can see the results in the two screenshots.

Pest Patrol scan results showing WhenU labeled as Bargain Buddy
Pest Patrol scan results showing WhenU labeled as NN toolbar

You got it. Pest Patrol flagged the WhenU registry keys but labeled them as other applications. It did not flag any of the WhenU files such as save.exe. Confusing – or confused?? CA still lists Save and several other WhenU apps in their Spyware Information Center, but oddly enough, it appears that some of the WhenU entries or pages have been removed. A search for WhenU from this page using the gray search box about 1/3 down the page, yields no results. But a search from the search box at the upper right corner of the page, yields this page with 14 results. Is Computer Associates in the process of removing the WhenU information in their Spyware Encyclopedia, or are they disorganized? Hard to say…

Now… the plot thickens! Remember Aluria’s now infamous partnership with WhenU? Eric ran Aluria’s Spyware Eliminator. You can see for yourself the results of the scan:

Aluria's Spyware Eliminator's scan results

Your eyes are not playing tricks on you. Aluria’s Spyware Eliminator did, indeed, flag “WhenUSave”!

But wait – I thought WhenU was designated as “Spyware Safe” . Now who is confused???

WhenU certified Spyware Safe by Aluria

What conclusions can we draw from this madness?

bulletLavasoft removed WhenU from it’s definitions but failed to notify users.
bulletPest Patrol flagged registry keys placed by WhenU but labeled them as other apps. It failed to detect the WhenU executable files. Their Spyware Encyclopedia is confusing with odd search results.
bulletAluria’s Spyware Eliminator detects WhenU even though both Aluria and WhenU claim that WhenU has been certified as “Spyware Safe”.

It does make one wonder just WTF is in that WhenU Kool-Aid!

Update: Mike Healan of SpywareInfo.com has an article.
http://www.spywareinfo.com/articles/spyware/whenu_detection_dropped.php
Posted at Lavasoft’s forums – users asking about WhenU detection, or lack thereof.
http://www.lavasoftsupport.com/index.php?showtopic=58938
http://www.lavasoftsupport.com/index.php?showtopic=58669

Update again:
http://www.dslreports.com/forum/remark,12665642~mode=flat

2-14-05 See CastleCops’ article WhenU lives on the edge of danger.

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