Premium Service combines our Free Phone and EMail Support with a wealth of other Priority & Proactive Services, as well as Substantial Discounts.

All of the features below are included for Premium Service clients.  Click any option for a detailed explanation.

Priority Support

Proactive Support

Discounted Support

The same support you've trusted since NEM Consulting was formed. Back

If we're unable to take your call, our support requests come in via Voice Mail.  But in urgent situations, our Priority Beeper Support gives you the ability to bypass Voice Mail and request immediate support.  Priority Beeper Support means that you have our attention immediately and your call is returned without delay.  Because when a system's down, every minute counts.  Back

If you have an Urgent problem over the Weekend, we'll get back to you . . . over the Weekend. Back

Microsoft releases Security Patches every Tuesday.  With Premium Service, we'll check for all the latest patches each week and remotely apply them to your Servers at no cost. Back

In addition to the Weekly Server checks, we'll configure your Backup & Antivirus applications to send their logs via EMail to NEM Consulting which we will then review on a daily basis and let you know if there are problems. Back

Connecting remotely, we'll check your File & Mail Servers for problems before they occur.  Our proactive weekly review includes a check of the Server Event Logs, Antivirus Logs, Backup Jobs & available Disk Space.  We catch the problems before they catch you. Back

A good backup is meaningless if it can't be restored.  At NEM Consulting we've advised clients for years to perform a quarterly restore to test the integrity of their backup processes.  Now, with Premium Service, we'll do the work for you and at no cost. Back

Clients utilizing Microsoft Small Business Server have the added benefit of SBS's proactive System Alerts.  We will configure SBS to send us these critical real time alerts so that we're aware of a potential problem oftentimes before you are. Back

If we haven't already setup remote access to your Servers, we'll do it at no cost: Software & Labor included. Back

Currently all Product Research and Ordering is done one a billable basis.  With Premium Service all Quotes, Research and Product Ordering is included at no cost. Back

Premium Service allows you to avoid the minimum One Hour billing per site visit. Back

Premium Service allows you to opt out of the 35% surcharge for Weekend and Off Hours (before 8:00 AM and after 6:00 PM) Work. Back