Support has always been a fundamental part of NEM Consulting's Service to our Clients.  To continue our commitment to timely, in-depth support, NEM Consulting is proud to introduce our Premium and Off Site Admin Service options in addition to Classic Service. 

Premium Service combines our Free Phone and EMail Support with a wealth of other Priority & Proactive Services, as well as substantial discounts.

Off Site Admin Service bundles all of the day to day responsibilities of a System Administrator into a discounted, affordable Support Plan.

Classic Service provides that same level of Phone, EMail and Remote Access Service, on demand, without a yearly Support Plan.

The features of each program are highlighted below.  Click on any of the three plans for a more detailed explanation.  The

Click here for a chart that offers a line by line comparisons.  Chart will open in a separate Window.

In English, which Plan makes the most sense for me?

If you rely heavily on Phone and EMail Support and you want the reassurance of knowing that someone is proactively monitoring your Network, choose Premium Service.

If you handle many of your end users' needs in house, but would like the added support of professional, proactive monitoring of your Network, choose Off Site Admin Service.

If your IT needs are typically low, and you run a small, stable network, Classic Service will probably be the most economical choice.

So, after I spend the money, what's covered with the contract?

It's important to note, that the bundled contract services are for monitoring your network.  If you purchase a contract, we will proactively monitor your network for trouble.  Any service to address the problem would be done on a billable basis.  Let's say for example that we proactively notice backups are consistently failing.  Our daily monitoring or your backup logs is included with the contract.  If you would like us to remotely connect to your server to troubleshoot the problem with backup, that would be billable.

So . . . what am I paying for again?  Your paying for someone looking out for you . . . .

Our service contracts do not warranty your backup or antivirus or antispyware hardware or software.  Nor do they guarantee that your data will be recoverable in the event of a catastrophe.  What we do is monitor your system as if you had on onstaff IT Manager.

Premium Service:

Off Site Admin Service:

Classic Service: